Battle ground is the best for brand's comparison where you can compare two brands in terms of their features, services, offerings and other basic functionalities. Brand of any field can be easily compared with this platform. Among the car manufacturers in the market, people are found to be in somehow confusion that which brand car or spare parts of which brand will be perfectly suitable for them to have a comfortable riding experience. In battleground, however, such confusion will merely solve in an easy way. Two leading brands of the car manufacturing viz Renault and Peugeot are widely popular among the people and are in news today because their production and selling has reached down from the past year's production and marketing.
From the March of 2011, the production or manufacturing as well as selling of both these brands dropped down to almost 30% due to shrinkage of the French market. It is well-known to everyone that the government authority of France phases out a new subsidy for the car manufacturer for the replacement of older cars by new one and this action of the France Government has laid to worsen the lethargic demand of the cars all over the world, affecting their production and selling.
CCFA Report on New Car Sales
As per the report of the French car manufacturing association i.e. CCFA, the main reason behind the declination of Renault and Peugeot new car sales was the increment in the petrol and diesel hiking prices all over the world. With increasing diesel and petroleum hiking prices, it is not affordable for a middle class family to own a personalized car and this led to the sales of new cars to decline 20% as compared to the previous years selling. Such increment in diesel and petrol prices also shrank the European and German vehicles standard manufacturing by 24% to 197,033 vehicles as compared to the previous years manufacturing.
Effect of Manufacturing in Renault and Peugeot
Both leading brands as a car manufacturer has notified a decline in their new car sales. Renault experiences a net drop of around 30% to 42,908 cars while Peugeot notifies a total decline of around 33% to 59,920 from last month. These two car manufacturers actually struggled more than other car makers in the world because both took rivalry action in their production against each other. French market analyzers also says that there will be around 8-10% drop in the new car sales this year because sales of other new cars like Hyundai and Kia brands are highly recommended with total increase of 43% and 29% respectively.
Otherproblems of Renault and Peugeot
Both car manufacturers i.e. Renault and Peugeot are forced to lower their fees on vehicles services like repaint and maintenance services in France. French Association believes that the market till June 2012 will be unfavorable for both these brands. Such actions like lowering of manufacturing and selling prices on such service will somehow be helpful for these companies to increase their productivity in second half season.
Friday, July 6, 2012
Mastering Your Greatest Networking Tool: Your Elevator Speech
You're at a networking event, you're focused on meeting people and as you introduce yourself to people you've never met before you realize you only have moments to make a lasting impression. How do you pull it off with ease, grace and a possible future opportunity, by perfecting your speech well in advance of attending networking events.
What exactly is an Elevator Speech? It's your 30 seconds to say who you are, what you do and who you help. It's not 20 minutes of you rambling on about your process, your products and services but your opportunity to introduce yourself, what you do and who you serve.
Now the key to a great one is to make it genuine, succinct and memorable. Often times my clients come to me asking for help with perfecting their Elevator Speech so that they can close more complimentary strategy sessions, get more sales or gain more clients. But your primary goal shouldn't be an on the spot sale it should be to entice those you meet to connect with you for a more in - depth conversation at a later point.
The Breakdown of a Great Elevator Speech
1. Capture Their Attention - When it's your turn to answer the "What do you do?" question, you want to make sure when you explain what you do that it doesn't bore your listener to tears. Choose your words wisely and be creative about your approach.
2. Make It Clear and Simple - Make sure you include who you are, what you do, who you work with and what you do to solve a particular problem.
3. Focus On What People Struggle With - The real secret to a great speech is to identify what you help people overcome or deal with. When you focus on how you support others with the work you do or product you offer, it will help the listener understand if they can benefit from what you do or if they know of someone else that may
4. Practice - It takes practice to come up with a free flowing Elevator Speech. I recommend that you practice it by writing it and reading it aloud. See how it sounds. Does it sound interesting? Boring? Believable? Too salesy? The more you practice it the more comfortable you'll feel when you deliver it.
5. Sell Yourself with Confidence - selling yourself and what you do is about confidence. It's also about knowing your products and services so well that you can easily tell someone how what you do can solve their problem. As you deliver your speech more and more it will start to fall off your tongue but more importantly you want to make sure that you believe what you're saying. Own your speech!
Keep in mind that your Elevator Speech is your first impression. Your objective is to deliver a solid and memorable overview of who you are and what you do. Consider that it's your business card delivered in person. A good speech will make your listener take action by either following up with you or referring someone else to you who may benefit from what you do.
Do you have a solid Elevator Speech? What can you do to twist it around and deliver one that's memorable and elicits action?
Jeannie Spiro, The Employee to Solopreneur Breakthrough Mentor, teaches professional employees and those who have left the corporate grind how to start their solo business, attract their ideal clients, develop multiple streams of income, and create the life of their dreams. For FREE tips on how to create and expand your own solo business, even if you're still on the job, visit http://ShesConfident.com
What exactly is an Elevator Speech? It's your 30 seconds to say who you are, what you do and who you help. It's not 20 minutes of you rambling on about your process, your products and services but your opportunity to introduce yourself, what you do and who you serve.
Now the key to a great one is to make it genuine, succinct and memorable. Often times my clients come to me asking for help with perfecting their Elevator Speech so that they can close more complimentary strategy sessions, get more sales or gain more clients. But your primary goal shouldn't be an on the spot sale it should be to entice those you meet to connect with you for a more in - depth conversation at a later point.
The Breakdown of a Great Elevator Speech
1. Capture Their Attention - When it's your turn to answer the "What do you do?" question, you want to make sure when you explain what you do that it doesn't bore your listener to tears. Choose your words wisely and be creative about your approach.
2. Make It Clear and Simple - Make sure you include who you are, what you do, who you work with and what you do to solve a particular problem.
3. Focus On What People Struggle With - The real secret to a great speech is to identify what you help people overcome or deal with. When you focus on how you support others with the work you do or product you offer, it will help the listener understand if they can benefit from what you do or if they know of someone else that may
4. Practice - It takes practice to come up with a free flowing Elevator Speech. I recommend that you practice it by writing it and reading it aloud. See how it sounds. Does it sound interesting? Boring? Believable? Too salesy? The more you practice it the more comfortable you'll feel when you deliver it.
5. Sell Yourself with Confidence - selling yourself and what you do is about confidence. It's also about knowing your products and services so well that you can easily tell someone how what you do can solve their problem. As you deliver your speech more and more it will start to fall off your tongue but more importantly you want to make sure that you believe what you're saying. Own your speech!
Keep in mind that your Elevator Speech is your first impression. Your objective is to deliver a solid and memorable overview of who you are and what you do. Consider that it's your business card delivered in person. A good speech will make your listener take action by either following up with you or referring someone else to you who may benefit from what you do.
Do you have a solid Elevator Speech? What can you do to twist it around and deliver one that's memorable and elicits action?
Jeannie Spiro, The Employee to Solopreneur Breakthrough Mentor, teaches professional employees and those who have left the corporate grind how to start their solo business, attract their ideal clients, develop multiple streams of income, and create the life of their dreams. For FREE tips on how to create and expand your own solo business, even if you're still on the job, visit http://ShesConfident.com
Business Tips for Owners
A few great tips for the small business owners can make a difference in success or failure. Develop a Mission statement and list your immediate goals to help you stay on the correct path. Focusing on them will get you closer to reaching them. Avoid getting sidetracked. This will cause distractions and will take away from your goal reaching desires. Use that one thing you do perfectly and promote it constantly. You may do many things but concentrate on the one thing you offer that is the strongest. Try to do one venture at a time.
Sometimes you will need to improvise, adapt or overcome daily in the successful business. Do not be a tyrant. Your employees will put out minimum for you. You want them encouraged to do the best at their jobs. Offer them thanks and bring in lunch once a month to let them know that they are important people in your company.
Be adaptable. You will not know what exactly is going to transpire in the next few months. But be willing to change courses if that is required. Learn from the successes learn from the failures, just don't dwell on them. Show your employees that you value their creativity. Let them have some flexibility in sales, as long as you are seeing positive results. Generally people want to do well and have someone proud of them. This applies to the business world also. This says you trust them.
Know your inventory. Make sure you are informed of what products you have available for your customers. Keep your stock full so you can provide the merchandise that your clients expect each day. This will let them know you care about them returning as a customer to your business. Make sure your store and office is cleaned. This shows that you have pride in what you do.
Place visual clues around the business to remind yourself and the employees about your goals. You all should be on the path to reaching them. Hire a business coach to come in and help motivate your team. This can be done on an individual or group basis. The more you train your staff the more independent they can become. Have weekly meetings to keep track of any issues that an employee may have. This will also help remind everyone what the weeks goals are. Discuss current projects at this time to clarify goals. Allow your employees a chance to offer their expertise and knowledge on the subjects of success.
Setting a time aside for your employees to have a bit of fun will help bond them as a team. The closer they work together in harmony the more customers you will get. Have a system in place that can handle any problems that arise. There will be issues among employees and also customer issues. Having a plan in place can take care of these quickly. Know your employees and let them see you each day.
Are you looking for more information regarding Business Tips? Visit http://robertestupinian.com today!
Sometimes you will need to improvise, adapt or overcome daily in the successful business. Do not be a tyrant. Your employees will put out minimum for you. You want them encouraged to do the best at their jobs. Offer them thanks and bring in lunch once a month to let them know that they are important people in your company.
Be adaptable. You will not know what exactly is going to transpire in the next few months. But be willing to change courses if that is required. Learn from the successes learn from the failures, just don't dwell on them. Show your employees that you value their creativity. Let them have some flexibility in sales, as long as you are seeing positive results. Generally people want to do well and have someone proud of them. This applies to the business world also. This says you trust them.
Know your inventory. Make sure you are informed of what products you have available for your customers. Keep your stock full so you can provide the merchandise that your clients expect each day. This will let them know you care about them returning as a customer to your business. Make sure your store and office is cleaned. This shows that you have pride in what you do.
Place visual clues around the business to remind yourself and the employees about your goals. You all should be on the path to reaching them. Hire a business coach to come in and help motivate your team. This can be done on an individual or group basis. The more you train your staff the more independent they can become. Have weekly meetings to keep track of any issues that an employee may have. This will also help remind everyone what the weeks goals are. Discuss current projects at this time to clarify goals. Allow your employees a chance to offer their expertise and knowledge on the subjects of success.
Setting a time aside for your employees to have a bit of fun will help bond them as a team. The closer they work together in harmony the more customers you will get. Have a system in place that can handle any problems that arise. There will be issues among employees and also customer issues. Having a plan in place can take care of these quickly. Know your employees and let them see you each day.
Are you looking for more information regarding Business Tips? Visit http://robertestupinian.com today!
What Protective Packaging Wraps to Wrap Up Items
Whatever is in the box you are carrying right now, you can only think of one thing: "don't drop it." From limited edition figurines to the latest LCD TV, any package should always be handled with care. Boxes have a sign that says so for you to take note not to be rash in carrying things.
The early signs of packaging go back to ancient times where baskets and bags ferried food and other things from place to place. As time passed, people devised ways to keep their things safe and clean. Pots, vases, and other delicate pieces of furniture were wrapped in a protective veil; say a bubble wrap, to reduce the force of any impact. When more fragile things such as phones and TVs were born, protective packaging became very important.
Electronics: In a world where anything digital is all the rage, protective packaging has its work cut out for it. Flat-screen TVs, media players, laptops, and other gadgets are kept safe, wrapped in a protective veil. The dozens of parts that comprise these gadgets are as delicate and fragile as relics from ancient China.
Pottery: Speaking of ancient relics, designer pots and vases are also kept safe with a protective veil. Glass and ceramics, as you know, can crack when hit by even the slightest bump. All the more protective packaging plays a vital role when people have to carry priceless pots and vases the ancients left.
Spare parts: Maybe spare parts are not really as fragile as the first two; but damage can render them useless. Spare parts for cars and appliances are wrapped in protective packaging to resist damage in case of accidents or a pair of butterfingers. It is imperative that spare parts are kept in good shape. The slightest crack or dent can affect its performance when installed and used.
Ornaments: Décor items are unsightly when they sustain damage from being handled wrongly. If you want your home to look its best with fragile ornaments, let protective packaging step in to handle them with care. It doesn't matter if it is Christmas or Thanksgiving as long as the décor gets to your home in one piece.
Visit the website of your trusted packaging solutions provider if you want to know more about packaging solutions. It is thousands of dollars down the drain when you accidentally drop that brand new TV or vase. Invest on protective packaging and don't let your money go to waste.
If you have questions, please visit us at http://www.simpakinternational.com for complete details and answers.
The early signs of packaging go back to ancient times where baskets and bags ferried food and other things from place to place. As time passed, people devised ways to keep their things safe and clean. Pots, vases, and other delicate pieces of furniture were wrapped in a protective veil; say a bubble wrap, to reduce the force of any impact. When more fragile things such as phones and TVs were born, protective packaging became very important.
Electronics: In a world where anything digital is all the rage, protective packaging has its work cut out for it. Flat-screen TVs, media players, laptops, and other gadgets are kept safe, wrapped in a protective veil. The dozens of parts that comprise these gadgets are as delicate and fragile as relics from ancient China.
Pottery: Speaking of ancient relics, designer pots and vases are also kept safe with a protective veil. Glass and ceramics, as you know, can crack when hit by even the slightest bump. All the more protective packaging plays a vital role when people have to carry priceless pots and vases the ancients left.
Spare parts: Maybe spare parts are not really as fragile as the first two; but damage can render them useless. Spare parts for cars and appliances are wrapped in protective packaging to resist damage in case of accidents or a pair of butterfingers. It is imperative that spare parts are kept in good shape. The slightest crack or dent can affect its performance when installed and used.
Ornaments: Décor items are unsightly when they sustain damage from being handled wrongly. If you want your home to look its best with fragile ornaments, let protective packaging step in to handle them with care. It doesn't matter if it is Christmas or Thanksgiving as long as the décor gets to your home in one piece.
Visit the website of your trusted packaging solutions provider if you want to know more about packaging solutions. It is thousands of dollars down the drain when you accidentally drop that brand new TV or vase. Invest on protective packaging and don't let your money go to waste.
If you have questions, please visit us at http://www.simpakinternational.com for complete details and answers.
Learn More About Business And Executive Coaching And The Advantages For You
Whether you have a specific professional in your business, or entire organization that you want to provide some additional Business coaching, you can discover an innovative number of business and Executive coaching courses available that our university accredited and endorsed. These coaching courses can be as broad or as narrow as you need them to be, as you can always have your coaching requirements met, to the letter. Whether you simply want someone to come in and provide the relevant and memorable coaching experience that you want the need for your business, or you want to have one completely designed and custom tailored to fit your business, you can have this and much more, at the best coaching services available in the UK today.
The business coaching courses have University accreditations, and have been endorsed by The National Council of Psychotherapists. With courses specifically designed for coaching at higher levels are as a primary business activity, these type of business coaching courses are extremely valuable to HR professionals and business leaders within your organization. You can also have executive coaching services, which are ideal to expand your portfolio of services, along with working with others in an organization that has a strong coaching philosophy. Even if you just want to further your own personal education, you can discover business coaching courses that are ideal for consoles, line managers and others with a specialization in coaching, within your organization.
These courses focus on your managers and executives, because they face extensive pressure every day to perform. With executive coaching, you can enhance your already talented staff, encouraging a stronger relationship, objectivity and clarity, which is much more highly effective than traditional block training programs. With supervision continual personal development, these coaching courses are effective and fast, to make sure that both your employees and your clients have a mutually happy relationship. As you know, both of these are vital to the success of your business, which is why you will want to look into these extensive business coaching services, which can be structured and designed to suit your every need.
Even if you currently do not have a coach, you can find training to become a coach yourself, or just have a coach come in and assist you and your organization. With extensive coaching, the best company available in the UK today will have hundreds of people available that have highly accredited university masters level coaching experience. These coaches will all provide the utmost in business and psychological mindedness, as well as outstanding professional credibility. In addition to their professionalism and efficiency, the best coaching, training, mentoring and development company available in the UK today will also provide full indemnity insurance as well as a commitment to regular supervision and CPD. So, you are encouraged to check out the Internet today, and learn more about the extensive number of coaching services available, to help your team become more effective, efficient, improve their confidence and self-esteem, morale, interpersonal relationships and much more.
Learn more about the extensive number of Business coaching and Executive coaching opportunities available, both for individuals and businesses, to improve every aspect of your company.
The business coaching courses have University accreditations, and have been endorsed by The National Council of Psychotherapists. With courses specifically designed for coaching at higher levels are as a primary business activity, these type of business coaching courses are extremely valuable to HR professionals and business leaders within your organization. You can also have executive coaching services, which are ideal to expand your portfolio of services, along with working with others in an organization that has a strong coaching philosophy. Even if you just want to further your own personal education, you can discover business coaching courses that are ideal for consoles, line managers and others with a specialization in coaching, within your organization.
These courses focus on your managers and executives, because they face extensive pressure every day to perform. With executive coaching, you can enhance your already talented staff, encouraging a stronger relationship, objectivity and clarity, which is much more highly effective than traditional block training programs. With supervision continual personal development, these coaching courses are effective and fast, to make sure that both your employees and your clients have a mutually happy relationship. As you know, both of these are vital to the success of your business, which is why you will want to look into these extensive business coaching services, which can be structured and designed to suit your every need.
Even if you currently do not have a coach, you can find training to become a coach yourself, or just have a coach come in and assist you and your organization. With extensive coaching, the best company available in the UK today will have hundreds of people available that have highly accredited university masters level coaching experience. These coaches will all provide the utmost in business and psychological mindedness, as well as outstanding professional credibility. In addition to their professionalism and efficiency, the best coaching, training, mentoring and development company available in the UK today will also provide full indemnity insurance as well as a commitment to regular supervision and CPD. So, you are encouraged to check out the Internet today, and learn more about the extensive number of coaching services available, to help your team become more effective, efficient, improve their confidence and self-esteem, morale, interpersonal relationships and much more.
Learn more about the extensive number of Business coaching and Executive coaching opportunities available, both for individuals and businesses, to improve every aspect of your company.
International Registration Plan
The IRP, or international registration plan, is a one time, all-inclusive truck fleet registration plan that allows legal operation across multiple states and jurisdictions. This plan works as an agreement between the 48 contiguous U.S. states, District of Columbia, and Canadian provinces to allow trucking across jurisdictions and make sure registration fees are paid to each jurisdiction. Registering for the IRP is necessary to conduct routine business across jurisdictions and can be quite an overwhelming task.
IRP is a one-time registration that must be renewed by March 31 each year within the base state of operation. First time applicants must prove their address within the base state with utility bills and provide proof of ownership of their vehicles with a title. During registration, carriers will add the jurisdictions in which they plan to operate. Each vehicle registered under a carrier's IRP will receive a cab card that lists each registered jurisdiction and the weight requirements. The vehicles will also be provided with "Apportioned" license plates that prove the vehicles are registered and that each jurisdiction on their plan is receiving the proper registration fees. For fleets that want to start immediately after registration, there are 45 day permits available that can be used until the proper paperwork and plates are received.
There are some criteria that all vehicles must meet to be eligible for IRP registration. The first requirement is that registered vehicles must regularly operate across at least two different jurisdictions. The vehicles registered also have to meet certain weight and axle requirements to qualify. IRP registration is open to power units with three axles or two axles with a gross weight exceeding 26,000 pounds. Vehicles used in combination with a gross weight above 26,000 pounds also qualify for IRP registration. All IRP registered vehicles are allowed to have a maximum gross weight of up to 80,000 pounds.
Registering for the international registration plan and gathering all the necessary paperwork to do so can be an arduous task. There are companies that offer truck driver services and help carriers register their fleets under the IRP. These companies will make sure that all the necessary paper work is in order to keep a fleet operating legally. It is important for all carriers to be aware of IRP guidelines and restrictions as well as the legality of their fleets. Talk to a truck driver service company to discuss the IRP and the registration process.
http://irp123.com
IRP is a one-time registration that must be renewed by March 31 each year within the base state of operation. First time applicants must prove their address within the base state with utility bills and provide proof of ownership of their vehicles with a title. During registration, carriers will add the jurisdictions in which they plan to operate. Each vehicle registered under a carrier's IRP will receive a cab card that lists each registered jurisdiction and the weight requirements. The vehicles will also be provided with "Apportioned" license plates that prove the vehicles are registered and that each jurisdiction on their plan is receiving the proper registration fees. For fleets that want to start immediately after registration, there are 45 day permits available that can be used until the proper paperwork and plates are received.
There are some criteria that all vehicles must meet to be eligible for IRP registration. The first requirement is that registered vehicles must regularly operate across at least two different jurisdictions. The vehicles registered also have to meet certain weight and axle requirements to qualify. IRP registration is open to power units with three axles or two axles with a gross weight exceeding 26,000 pounds. Vehicles used in combination with a gross weight above 26,000 pounds also qualify for IRP registration. All IRP registered vehicles are allowed to have a maximum gross weight of up to 80,000 pounds.
Registering for the international registration plan and gathering all the necessary paperwork to do so can be an arduous task. There are companies that offer truck driver services and help carriers register their fleets under the IRP. These companies will make sure that all the necessary paper work is in order to keep a fleet operating legally. It is important for all carriers to be aware of IRP guidelines and restrictions as well as the legality of their fleets. Talk to a truck driver service company to discuss the IRP and the registration process.
http://irp123.com
Getting the Performance Equation Right
Performance Management is an Art!
If you want to be cutting edge you need to measure your results and performance manage your team.
Getting the best out your people can sometimes be a stressful business. In my many years of managing and subsequently as an HR professional, one of the biggest barriers to great performance management is that people have different perceptions of what performance management is about.
Even terminology around performance management can be misconstrued. For a business to succeed you need to make sure that when planning, developing and communicating your performance framework you get it right. Your performance framework sits underneath your overall organisational purpose and mission. It is not the end the result: a performance framework is the examination and monitoring of the factors which will make you profitable, or successful; or not.
Businesses who get their performance framework right have a huge advantage. I know of some organisations who don't actually have a performance framework in place, and frankly they are missing a trick. Because performance can contain a myriad of factors; the first hurdle is to decide on the unique framework for your business.
Measuring and managing performance are two different processes. They are frequently confused. Depending on style and culture of an organisation, these two simple elements can be approached in different ways. A good organisation will have no doubt at all about all of the elements of their performance measurement and their performance management regimes.
Performance Measurement
There are six basic performance measurement equations: These are:
Productivity. - You can measure productivity individually or by team. Basically this measurement is about the quantity being produced in a given time. You can measure productivity across most outcome based processes, which could be a product, a service or an administrative task.
Performance. - This measurement is a little more sophisticated. It is the measurement of productivity for all of your team. It will include the team members who are perhaps not involved in the productive process. For example, managers or specialist advisors. The purpose is to see how effective the structure of the organisation is against outcomes.
Effectiveness - This is about throughput. Or in other words the length of time it takes to reach an outcome. Effectiveness links to productivity, and encourages businesses to examine the process to see if better results/profits can be achieved, or if customer expectations are met.
Efficiency - This is about the cost of the outcome. You can have great productivity and effectiveness, but if profit margins are too low, then you have to understand this.
Standards: The standards that you set. These can include for example standards about quality, quantity, impact or timing.
Service: - The impact made on your customer. You may have service level agreements or targeted customer satisfaction levels. The way you measure impact on your customer must be relevant and result in your business improving and increasing positive impacts.
The six components all work best when they work in a balanced scorecard framework comparing each equation against each other. So for example, you might be the most efficient team, but if your customers aren't happy then that could affect profits. Likewise if your productivity is top end, but your costs are high then you haven't got the right balance.
Performance measurements can be introduced at organisational or team level. They can include outcomes, targets and results, both quantitative and qualitative.
Once you have decided on the most impactful performance measurements, then your next task is to have a sound framework of performance management. This is the golden thread that runs throughout your business, and links your outcomes, standards and processes to your people and how well they perform.
Performance Management
Performance management is all about how your individual employees work. What makes performance management different from performance measurement is that it is about individual contribution. Performance Measurement is about the collective organisational and team results of individual contribution. It is a subtle distinction.
Obviously the elements of performance that you decide to manage should link into the measurements on your balanced scorecard; but they are about the specific elements of that person's job, and ability to do that job. So for example, the performance requirements of an office junior will be very different from an MD. For that reason it is essential that your business has the right job roles to get the right results!
The elements of individual performance can vary greatly. A way to keep this simple is to break down the components of what an individual needs to bring to the party to help your business be successful. The four most common components are:
Capability - This includes, knowledge, skills, competence any specialist knowledge as well as physical ability to do the work.
Impact - This is about individual objectives productivity, efficiency, effectiveness in relation to their specific job, their team and the organisational results.
Behaviour - This can be about attitude, buy in or engagement, contribution to the desired culture and values of your business.
Talent - this can be about how the contribution and potential of the employee impacts or can benefit the organisation. It can be about suitability for progression either across or up the organisational career path.
A good business will have aligned the overall desired measurements or results, with the elements of managed performance. I have seen literally hundreds of performance frameworks, and if you are intending to or in the throes of developing a performance framework, I would contend that there are only two rules:
1. Keep it simple. If your 13 year old can't understand it, then it won't work
2. Make it relevant. If the golden thread, connection or link isn't made, then it won't work.
What do you think? Do you have a great performance management system? Have you different views or essential elements you would include?
If you want to be cutting edge you need to measure your results and performance manage your team.
Getting the best out your people can sometimes be a stressful business. In my many years of managing and subsequently as an HR professional, one of the biggest barriers to great performance management is that people have different perceptions of what performance management is about.
Even terminology around performance management can be misconstrued. For a business to succeed you need to make sure that when planning, developing and communicating your performance framework you get it right. Your performance framework sits underneath your overall organisational purpose and mission. It is not the end the result: a performance framework is the examination and monitoring of the factors which will make you profitable, or successful; or not.
Businesses who get their performance framework right have a huge advantage. I know of some organisations who don't actually have a performance framework in place, and frankly they are missing a trick. Because performance can contain a myriad of factors; the first hurdle is to decide on the unique framework for your business.
Measuring and managing performance are two different processes. They are frequently confused. Depending on style and culture of an organisation, these two simple elements can be approached in different ways. A good organisation will have no doubt at all about all of the elements of their performance measurement and their performance management regimes.
Performance Measurement
There are six basic performance measurement equations: These are:
Productivity. - You can measure productivity individually or by team. Basically this measurement is about the quantity being produced in a given time. You can measure productivity across most outcome based processes, which could be a product, a service or an administrative task.
Performance. - This measurement is a little more sophisticated. It is the measurement of productivity for all of your team. It will include the team members who are perhaps not involved in the productive process. For example, managers or specialist advisors. The purpose is to see how effective the structure of the organisation is against outcomes.
Effectiveness - This is about throughput. Or in other words the length of time it takes to reach an outcome. Effectiveness links to productivity, and encourages businesses to examine the process to see if better results/profits can be achieved, or if customer expectations are met.
Efficiency - This is about the cost of the outcome. You can have great productivity and effectiveness, but if profit margins are too low, then you have to understand this.
Standards: The standards that you set. These can include for example standards about quality, quantity, impact or timing.
Service: - The impact made on your customer. You may have service level agreements or targeted customer satisfaction levels. The way you measure impact on your customer must be relevant and result in your business improving and increasing positive impacts.
The six components all work best when they work in a balanced scorecard framework comparing each equation against each other. So for example, you might be the most efficient team, but if your customers aren't happy then that could affect profits. Likewise if your productivity is top end, but your costs are high then you haven't got the right balance.
Performance measurements can be introduced at organisational or team level. They can include outcomes, targets and results, both quantitative and qualitative.
Once you have decided on the most impactful performance measurements, then your next task is to have a sound framework of performance management. This is the golden thread that runs throughout your business, and links your outcomes, standards and processes to your people and how well they perform.
Performance Management
Performance management is all about how your individual employees work. What makes performance management different from performance measurement is that it is about individual contribution. Performance Measurement is about the collective organisational and team results of individual contribution. It is a subtle distinction.
Obviously the elements of performance that you decide to manage should link into the measurements on your balanced scorecard; but they are about the specific elements of that person's job, and ability to do that job. So for example, the performance requirements of an office junior will be very different from an MD. For that reason it is essential that your business has the right job roles to get the right results!
The elements of individual performance can vary greatly. A way to keep this simple is to break down the components of what an individual needs to bring to the party to help your business be successful. The four most common components are:
Capability - This includes, knowledge, skills, competence any specialist knowledge as well as physical ability to do the work.
Impact - This is about individual objectives productivity, efficiency, effectiveness in relation to their specific job, their team and the organisational results.
Behaviour - This can be about attitude, buy in or engagement, contribution to the desired culture and values of your business.
Talent - this can be about how the contribution and potential of the employee impacts or can benefit the organisation. It can be about suitability for progression either across or up the organisational career path.
A good business will have aligned the overall desired measurements or results, with the elements of managed performance. I have seen literally hundreds of performance frameworks, and if you are intending to or in the throes of developing a performance framework, I would contend that there are only two rules:
1. Keep it simple. If your 13 year old can't understand it, then it won't work
2. Make it relevant. If the golden thread, connection or link isn't made, then it won't work.
What do you think? Do you have a great performance management system? Have you different views or essential elements you would include?
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